PHONE
(03) 9299 9800

BOX OFFICE HOURS
The Box Office is open from 9am-5pm Monday-Friday. Additional opening hours vary depending on show times but Box Office is always open 1.5 hours prior to the commencement of a show and half an hour after show commences.

TYPES OF PAYMENT ACCEPTED AT BOX OFFICE
Cash and all Credit Cards are accepted for payment.  We do not accept Eftpos or cheques.

VENUE TICKET COLLECTIONS
Pre-paid tickets can be collected from the venue Box Office within the said opening hours or from 1.5 hours prior on the day of the performance. 

VIP ticket holders can pick up tickets and voucher from 1 hour pre-show on the day of the event at the VIP Window in the Foyer at the Princess Theatre.

Accessible
One four-hour accessible bay located on the corner of Little Bourke and Spring Streets.

PHYSICAL ACCESS
There are several theatre entrances located on Spring Street. Glass doors are kept open prior to and during performances. There is one step up into each doorway.

Accessible Entrance
A ramp is positioned at the door two hours before performance time.

Foyer
The foyer is a tiled area. All counters in the foyer area are high. There is a slight rise into the auditorium before the tiled surface gives way to carpet. The box office is located in the foyer.

Auditorium
There are no steps from the foyer into the Stalls area of the auditorium. Seating has no central aisles. Seats fold down and forward leaving more room between rows when seats are unoccupied; some people however, may need to brace themselves against the armrest. From the last four or five rows (T-W), view of the stage, above actor’s head height, is affected by the Dress Circle overhang.

Steps up to the Dress Circle are marble, and the railing is high and thick. There are numerous steps with railing up to the Grand Circle. Keep in mind that the Grand Circle is a long way up and that seating rows are steeply tiered. There are no rails down the internal aisles and the aisles’ steps are irregular. The side aisles have rails.

TOILETS
There are eight steps, with rails, down to the male toilets in the street level foyer. Female toilets at this level have one small step. There are no steps leading to the male toilets in the Dress Circle Foyer. Female toilets on this level have two steps with no handrail. To access the Grand Circle toilets, it is necessary to go down a flight of steps and then a further five steps, all with rails.

Accessible Toilets
There is a unisex accessible toilet located between the Male and Female toilets at the Little Bourke Street end of the lower foyer. There is no clearly visible sign.

FACILITIES FOR PEOPLE WITH MOBILITY IMPAIREMENTS
It is recommended to request Stalls seating. Grand Circle not suitable for elderly/disabled or patrons who suffer Vertigo.  Frames and crutches are stored in either the recesses in front and back of Stalls, or in the Front of House Manager’s office and returned at interval and conclusion of performances. Patrons are advised of storage area and all items are marked with the patron’s row and seat number.

FACILITIES FOR WHEELCHAIR USERS
Wheelchair and Disabled bookings must be booked directly with the Princess Theatre Box Office on (03) 9299 9800.
Disabled access is from Spring Street entrance (1 step).  A ramp is positioned at the door for wheelchair access.
Grand Circle not suitable for elderly/disabled or patrons who suffer Vertigo)

FACILITIES FOR PEOPLE WITH SIGHT IMPAIRMENTS
Seats close to the stage can be requested when booking tickets. Please book through the Princess Theatre Box Office on (03) 9299 9800.  Some shows have audio-described performances.  Direct enquires to the Association for the Blind.

FACILITIES FOR PEOPLE WITH HEARING IMPAIRMENTS
There is a hearing loop within the Stalls seating. People with a hearing aid will need a ‘T switch’.  Please contact the Princess Theatre Box Office directly for more information on (03) 9299 9800.

• Tripping hazards, row spacing, stairs, steep rakes and the lack of light in the auditorium during a performance can be particularly hazardous when carrying an infant within the theatre.
• Production elements such as loud music, bright lights pyrotechnic stage effects and show content can cause distress to infants.          
• The potential for disturbance to other patrons by crying or restless infants.

Parents choosing to visit the theatre with children less than two years of age are asked to liaise with the theatre's front-of-house staff on arrival at the theatre.
Please be considerate of other patrons in the theatre. If your infant is causing a disturbance, we ask that you temporarily remove the infant from the auditorium.
As the safety of children, parents and other patrons is of high importance, these concerns are brought to your attention for your consideration so that you and all other patrons can enjoy the show in a safe environment.

PLEASE NOTE: Patrons attending with a child under 2 years must purchase an aisle seat in the stalls as this is the safest option.  It is recommended that you book through the Princess Theatre Box Office by calling (03) 9299 9800.

For children attending a performance, there are a limited number of booster seats available at the usher’s discretion. 

AGE RESTRICTIONS
Generally there are no age restrictions. However, for licensed areas a valid form of ID is required; learner or driver’s license, passport, proof of age card, keypass. Some events may have specific age restrictions. Customers are advised to check the event page for more information or call the Princess Theatre Box Office on (03) 9299 9800.

PROHIBITED
Alcohol, hot drinks, cans, bottles, recording equipment, can not be brought onto the premises.

NO SMOKING
The Princess Theatre is a no smoking venue.

ATM’s
There are no ATM’s on the premises.  Closest ATM is on the corner of Little Bourke and Exhibition Street.

LOST, STOLEN OR DAMAGED TICKETS
Lost, stolen or damaged tickets must be reported to Ticketmaster prior to the event day, or prior to 4pm on the event day

CLOAKROOM
There is a cloakroom available in the downstairs foyer.  Please see an usher on entry to the theatre.  The theatre provides this service complimentary.

SEATING
The Princess Theatre is a fully seated venue over three levels.

CATERING
Snacks are available for purchase at all bars within the Princess Theatre

PRIVATE DINING
The Princess Theatre’s two private dining rooms provide the perfect space for a pre show dinner or cocktail reception.  Please contact our Event Sales Office if you would like to book one of our Corporate Entertainment Packages by calling (03) 9299 9860 or by emailing events@marrinertheatres.com.au